Hi everyone!
This patch introduces key improvements to save-game stability, story progression, and overall game behavior.
We’ve resolved multiple bugs causing save-game issues, fixed progression blockers, and addressed multiple game crashes. If one or more camcorder footage files are lost: we strongly recommend not to play in Collectible mode at this stage.
Please note that while this update helps prevent new save-game problems, it cannot restore previously lost saves. Players affected by this issue will need to start a new Tape 1 save to continue into Tape 2. We understand this is far from ideal and deeply apologize for the inconvenience.
Before patch 1.02.120351, save-game issues could manifest in 2 ways:
1/ The main save-game file is lost
- It became too big at one point, failed to perform its next save, and is no more present in the save storage of your machine.
- This would manifest by having the save-game not showing anymore in save slot selection menu. [PS5 only] When this menu open, it could show a file access error on PS5 (CE-100002-3).
- This issue had more chance to occur when ending the story while having recorded a lot with the camcorder, or when trying to complete all the collectibles.
- The associated camcorder footage files are still in the save storage of your machine.
How can you know your save-game is lost?
- The save-game disappeared from the game’s save slot selection menu.
- [PS5 only] You might get a file access error on PS5 (CE-100002-3) when entering the save selection menu right after booting the game.
If you save-game is lost, what should you do?
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- You have to install the patch 1.02.120351 before doing the next step.
- You must clear the game’s save storage on your machine and restart a new game (only reinstalling the game is not sufficient).
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[PS only]
- Go to Settings > Saved Data and Game/App Settings.
- Select Saved Data (PS5).
- Select Upload or Delete from Console Storage.
- (If you're a PlayStation Plus member) Select Download or Delete from Cloud Storage, and then go to the Delete tab.
- Select the saved data you want to delete, and then select Delete at the bottom right of the screen.
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[XS only]
- On Home, select My games & apps.
- Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.
- Select the Saved data box, then choose the item you want to delete.
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[PS only]
2/ One or more camcorder footage files are lost:
- The main save-game got a trace of a recorded footage, but the footage itself is no more present in the save storage of your machine.
- The issue can occur in multiple ways, just playing story mode, or after manipulating footage in the memoir menu (deleting junk footage, reorganize clips in a memoir, etc).
How can you know your save-game is containing broken footage?
- [PS only] You get a file access error on PS5 (CE-100002-3). It would mainly appear in the camcorder memoir menu, but also rarely manifest when recording a footage.
- You notice a blank or broken thumbnail for some footage in the camcorder memoir menu.
- You are unable to replay a footage in the camcorder memoir menu.
- You cannot progress the story in Movie Night chapter, in the garage.
If your save-game contains broken footage, what should you do?
- DO NOT delete your save-game.
- The dev team is still working on ways to fix the save-game. This will be released in a later hotfix.
- In the meantime, update to latest patch 1.02.120351, as it contains plenty of fixes to avoid creation of broken footage.
- Again, we strongly recommend not to play in Collectible mode until the next patch release. We know there are still bugs in the Collectible mode, such as deleting a footage causing broken footage in Story mode.
Please do not hesitate to report any bug you encounter in-game to our support platform.
Thanks for your understanding.
Patch Content:
Save-Game Fixes
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Save-game size & lost save-game:
- Save files are now compressed, reducing disk space usage significantly.
- [XS only] Batch saving for camcorder video footage is now optimized to avoid potential saving failures.
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Camcorder video footage(s) not saved properly:
- Fixed issues where camcorder footage in Collectible Mode or using memoirs could fail to save properly, become temporarily missing, or cause crashes.
- Fixed an issue where some camcorder footage was temporarily missing but reappeared later in the story.
- Fixed a conditional blocker in the chapter “Movie Night” caused by broken camcorder video footage(s).
- [PS5 only] Fixed a potential crash when ending a chapter that could result in broken camcorder video footage(s) or lost save-games.
- [PS5 only] Fixed a potential crash when crossing a checkpoint that could lead to broken camcorder video footage(s).
Game Progression Blockers Fixes
- Fixed a conditional blocker in the chapter “Movie Night” where camcorder footage would not play on the TV, preventing story progression.
- Fixed a conditional blocker in the chapter “Echoes of Summer” where the exit interaction was blocked after filming the hideout.
Crash Fixes
- Fixed a crash that could occur while saving.
- Fixed a crash that could occur while reorganizing clips in a memoir.
- Fixed a crash that could occur while browsing camcorder video footage in the memoir menu.
- Fixed a crash that could occur when accessing camcorder video footage.
General Fixes
- Fixed an issue where the player’s choices recap screen at the end of Tape 1 would fail to connect online and gather community choices.
- Fixed an issue where the player’s choices recap screen at the end of Tape 1 did not display correct values for Nora’s relationship level.
- Improved the photosensitivity warning, ensuring it displays during the first game boot and providing clearer text.